Avoid this place and take your vehicle somewhere reputable. The transmission died on my Acura TL. Took over two months, during which time I called regularly to try and understand when it would be complete. They NEVER called me, not once. They would put me on hold for over 20 minutes--and never had an answer. They have caller ID and know who you are because they would either just not answer or send me directly to hold when I called from my cell, but would answer right away on another number, WHILE I was holding on my cell. Got my car back and within 2 months transmission light is on and the car won't accelerate. Took it in to them, since it was 'under warranty', but only after I had a mechanic friend look at it. He said it was giving off a generic transmission code. It's been a month and half and still no word, every time I call they can't tell me anything. I called this morning and said "I need to know when my car is going to be complete", the guy then began scolding me for not introducing myself. Then told me nothing is wrong with my transmission and that the engine is misfiring and that it isn't covered under warranty. Again, they never EVER called me, but apparently knew this for awhile. I went up there to get my car and take it to Pep Boys (where I should have taken it to begin with). They have some thug managing the place that argued with me, called me fat, and was generally a rude, unprofessional, redneck. He finally gave me my keys. I was having a tow truck come and needed someone to sign, which he said he nor anyone else at that shop would do. I asked for something showing I don't owe anything and received my car, which he refused to do. Well, he did say he would but it would take a few hours. I called Cobb Police to inform them that I was not comfortable taking my car without something showing they released it to me. The level of unprofessionalism and immaturity I witnessed from this business is something I, as a 34 year old man, have never experienced from any company. I learned my lesson and will not bargain shop mechanics again. Spend the extra money save yourself the heartache and time and take your vehicle somewhere reputable.
Here at Mr. Transmission of Marietta, we strive to do our very best to meet and exceed our customer's expectations. We appreciate your business and value your feedback. If we can be of any further assistance, please do not hesitate to call us.
- Mr. Transmission - Milex Complete Auto Care - Marietta